ALL CUSTOM PIECES ARE NON-REFUNDABLE. You may return unused non-custom items in their original condition for an exchange. Should you need to return a non-custom item, you may do so within 14 days of receipt. Items that were special ordered cannot be accepted for exchange or refund. Shipping and handling fees are non-refundable. Two Girls with Gifts will not return or refund any personalized items or jewelry that has been damaged by cleaning agents, cosmetics or any other personal care products. Two Girls with Gifts is not responsible for errors made by the customer when entering personalization for custom items. Two Girls with Gifts does not change the order of the initials entered during the order process. It's the customers responsibility to confirm that the initials/name/text are displayed as they wish for them to appear on the product being ordered prior to completing the transaction..
Avoid applying lotions and hair products while wearing any Two Girls with Gifts jewelry as it may damage the item.
In order to qualify as GOLD VERMEIL and not merely gold-plated, the base must be pure sterling silver. The piece is then dipped in 14K gold. If you properly care for your gold vermeil, it will last many years without tarnishing and without the gold wearing away. You should avoid wearing gold vermeil in the bath, shower, or when swimming. Do not have gold vermeil jewelry machine polished or dipped in any cleaning agent: these processes can wear away the gold layer. Use a soft, clean cloth to remove dirt oils and other material from the jewelry.
If our STERLING SILVER pieces should become tarnished, use a jewelry-grade polishing cloth to clean them. Never apply polishing agents to sterling silver jewelry as it may scratch or damage them.
Please handle your ACRYLIC jewelry with care. Remember that ACRYLIC is a form of plastic and can break if flexed, dropped on a hard surface or crushed. An occasional washing with gentle soap and water will remove skin oils and keep it looking beautiful.
All items are carefully inspected before shipping. We offer complimentary repairs on any workmanship issues within 14 days of delivery. After the 14 days a repair fee may apply.
SALE ITEMS are final sale and not eligible for return or exchange.